Emotional Intelligence
Emotion Intelligence
Emotional intelligence is an often discussed topic necessary to develop solid and lasting relationships within organizations. Emotional intelligence refers to an individual’s capacity to be aware of, control, and express their emotions and to handle interpersonal relationships effectively and empathetically. The ability of people to enact emotionally intelligent responses, particularly in challenging situations, creates the opportunity for effective responses that create strong interpersonal relationships. Our emotional intelligence program develops a deep understanding of the five essential topics. Understanding and appreciating the critical role of the five elements of emotional intelligence allows participants to develop the skills and behaviors to respond emotionally intelligently.
The self-awareness module examines internal conditions such as understanding your strengths and weaknesses, goals, values, and ethical and moral beliefs. The modules discuss the importance of the awareness of reality and help the participants to develop the skills to see the situation. The self-awareness module explores the concept of emotional development and helps the participants create an action plan to enhance their emotional development to create emotionally intelligent responses to all situations.
Self-regulation refers to the ability to identify, control, and redirect disruptive emotions to act consistently with one's values towards valuable ends and to self-reflect, think, and suspend judgment before acting. The module provides skills and techniques to enhance the process of self-regulation and direct their responses toward positive outcomes.
Empathy involves the ability to understand and share the emotions of another and experience a situation from their perspective. Empathy bridges internal feelings and regulatory processes to the external social world. The module discusses the different types of empathetic responses, empathy enhancers, and empathy destroyers. The empathy module provides participants the insights to connect internal states effectively with external social conditions.
Social awareness involves understanding the context of the social situation and responding appropriately to the situation. The social awareness module provides strategies and techniques to develop an understanding of the characteristics of the situation and skills for effective listening to enable the social awareness process.
Social management describes the process of understanding the social context and reacting appropriately to that context. A significant portion of work processes occur in teams. The module discusses the conditions necessary to enable effective team emotional intelligence.
Emotional intelligence occurs easily during times of happiness but is often problematic during stress. The emotional intelligence program includes a discussion of stress and difficult conversations. The program provides the skills and techniques to prepare and execute the conversation and the approach to transitioning the relationship after the conversation occurs. The module discusses opportunities to reduce defensiveness, promote support, and techniques to recover the relationship when things go wrong. The emotional intelligence program provides the information necessary to create emotional intelligence within your organization.